My room had everything I needed - a microwave, a fridge, and even coffee and tea making stuff. Plus, the staff was super friendly and polite all the time. 😊

Had huge and absolutely great room with private bathroom and a microwave oven, a refrigerator, coffee and tea making facilities. We got walk-in showers too...

Thoughtful staff who are always ready to help, offering free wake-up calls and ironing services. If you're looking for an apartment, aim for one with a full kitchen and 2 bathrooms for extra convenience. 🌟

Our recent stay at Heaven was a pleasant experience overall. The staff was friendly and welcoming, making us feel right at home. The apartment was spacious and comfortable, with all the amenities we needed. We particularly enjoyed the fantastic A/C, which kept us cool during our stay. The location was also convenient, with a plaza right across the street offering various services and businesses that stayed open late. Plus, having a pool to relax by was a nice bonus. we would recommend this hotel to others looking for a comfortable and enjoyable stay.

There were a couple of drawbacks to our stay. Additionally, we experienced issues with the hot water, despite repeatedly reporting it to the staff.

I recently stayed at a fantastic hotel in Playa del Carmen for a few days. The staff at this hotel were incredibly friendly and went above and beyond to ensure our stay was enjoyable. The rooms were spacious and had amazing air conditioning, which we had to turn off at times because it got so cold. The hotel also had a convenient location, with a plaza right across the street that offered a variety of services and businesses that stayed open late. Having our own transportation made getting around a breeze. this hotel was a no-brainer and I would definitely stay here again.

Based on my experience, I would be happy to recommend this hotel.

Our stay at Heaven was exceptional! The hotel is located in a hidden gem of an area, away from the crowded downtown. The rooms were spacious and luxurious, with a fantastic AC system. The hotel is also conveniently located near a plaza with various services. Having our own car made getting around a breeze. I highly recommend this hotel.

Although our stay was amazing, we did encounter some minor drawbacks. There were some noisy kids around, which may be inconvenient for those seeking a more peaceful atmosphere.

I enjoyed my stay at this trendy new hotel and found the room to be comfortable with a balcony and full kitchen, plus the staff were incredibly friendly and helpful.

Our stay at Heaven was truly amazing! We felt right at home in the spacious and well-appointed apartment. The property was clean and well-maintained, and we appreciated the thoughtful touches like the complimentary bottles of water. The shower had great water pressure, and we loved having smart TVs in every room. The large balconies provided a perfect spot to relax and enjoy the surroundings. The staff at Heaven were fantastic, always polite and helpful. Special thanks to Paulet and Eduardo for their exceptional hospitality. This hidden gem is definitely worth a visit!

Nothing not to love! 😍

The staff is super friendly. Fantastic A/C. Spacious 2 bedroom apartment with washer/dryer. Plaza across the street with various services. Excellent value for money. New, clean and well-maintained property. Provided complimentary water bottles. Great shower pressure. Smart TVs in every room.

No issues.

I booked a wheelchair accessible room with a full kitchen and balcony, and the staff here were wonderful, offering great suggestions for local places to visit.

We were in Playa del Carmen for a week-long vacation and this hotel exceeded our expectations. The staff was incredibly friendly and helpful throughout our stay. The spacious rooms were a highlight, with two bedrooms, two bathrooms, a living room, and a kitchen area. The air conditioning was fantastic, keeping us cool even on the hottest days. We loved the convenient location across the street from a plaza that offered a variety of services, including tasty food options and a 24-hour convenience store. If you have your own transportation, this hotel is a no-brainer. Definitely a place we would stay at again.

Strongly recommend this hotel.

We had an amazing stay at a hotel that had everything we needed. The staff at the reception were super helpful and friendly. The apartment was equipped with all the amenities we required, including a washer and dryer. The rooms were spacious and the air conditioning was fantastic, although at times we had to turn it off because it got too cold. There were several local eateries nearby and a plaza across the street where we could find various services. it was a great value for the money and we would definitely stay here again.

No complaints at all!

Convenient location, close to beach and nearby restaurants. Helpful and friendly staff. Well-equipped apartment with a pool for relaxation. Hidden gem worth considering.

I absolutely loved my stay at this hidden gem! Walking distance to the beach and convenient food options nearby. The 2-in-1 washing machine was a great convenience. The staff was polite, helpful, and even refunded our money when we found a lost room key. Truly an awesome experience!

No negatives from this place.

The hotel was very new and clean, with well-maintained rooms and amenities. They provided complimentary bottles of water, which was a nice touch. The shower had great water pressure, and the smart TVs in every room were a bonus. The large balconies offered a great view, and the overall size and decor of the apartment were impressive. Additionally, the staff was friendly and welcoming, and the pool area was relaxing and well-maintained.

There were a couple of downsides to my stay. there were some noisy kids around, which was a bit annoying.